FAQs

Is THS MOTO a New Zealand company?

Yes! THS MOTO is 100% owned and operated in New Zealand with a warehouse and retail shop front located in Waikato. To learn more about the origins of THS MOTO visit our About Us page. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The vast majority of our orders are shipped out from our warehouse on the same day as we receive the order. However, if your order has been placed after 3.30pm, it may be shipped the next business day.

All shipments are dispatched via Courier Post, for an indication of shipping times, please see below:

North Island: Generally overnight, but please allow up to 2 business days for delivery.

South Island: Smaller items (fit into a courier satchel) 1-2 business days. Medium-large items 2-3 business days

 

DO YOU SHIP INTERNATIONALLY?

We do not ship internationally at this time. If you require a quote on a specific order to send internationally please use the contact us form.

DO YOU HAVE A RETAIL STORE I CAN VISIT?

Yes! We have a main retail store in Hamilton. See our location map, click here

HOW DO I RETURN AN ITEM?

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days in the condition that you received it and we will happily exchange, credit or refund. To learn more about how to return, please click here